Store policies
Terms and Conditions
Welcome to reconstitution.com.au. These terms and conditions govern your access to and use of our website, as well as the purchase of products from our store. By visiting our website and/or placing an order, you agree to the following terms in full.
1. Product Use Disclaimer
All products sold by reconstitution.com.au are intended strictly for laboratory research and development purposes only. They are not intended for human consumption, therapeutic use, or clinical application of any kind. By purchasing from us, you confirm that you are a qualified individual who understands and accepts the responsibilities associated with handling research compounds.
2. No Medical Advice
The content provided on this website is for informational purposes only. It does not constitute medical advice and should not be interpreted as such. None of our products are sold as medications, supplements, or therapeutic goods.
3. Order Acceptance
We reserve the right to refuse, cancel, or limit any order at our sole discretion, particularly where the order appears to be placed for unauthorised or inappropriate use. All orders must be paid in full prior to shipment. Order confirmation does not constitute acceptance; we may decline fulfilment based on regulatory, compliance, or operational concerns.
4. Pricing & Availability
All prices are listed in Australian Dollars (AUD) and include GST where applicable. Prices, promotions, and product availability may be updated or changed at any time without notice.
5. Payment Information
We accept secure online payments via:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
All transactions are processed securely through trusted third-party payment gateways. We do not accept offline payments such as bank transfers or cash.
Full payment is required at checkout. Orders are only confirmed once payment is successfully processed. You will receive an email confirmation upon completing your order.
We do not store your full card details. For more information, please see our Privacy Policy.
6. Limitation of Liability
reconstitution.com.au and its affiliated entities shall not be liable for any injury, loss, or damage arising from the use or misuse of our products. This includes, but is not limited to, direct, indirect, incidental, or consequential damages. To the fullest extent permitted by law, all liability is expressly disclaimed.
7. Customs & Regulatory Compliance
It is the customer’s responsibility to ensure that ordering and receiving products from us is compliant with local laws and import regulations. We are not responsible for items seized, returned, or delayed by customs or regulatory agencies.
8. Force Majeure
We will not be held liable for any failure to perform our obligations due to events beyond our control. These may include, but are not limited to, natural disasters, acts of war, pandemics, government restrictions, or third-party failures.
9. Indemnity
By using this website and purchasing from reconstitution.com.au, you agree to indemnify and hold harmless our company, directors, employees, and affiliates from any claims, damages, losses, or liabilities arising from misuse of our website or products.
10. Intellectual Property
All intellectual property on this site—including but not limited to branding, product names, descriptions, images, and designs is the property of reconstitution.com.au and may not be reproduced, redistributed, or used without prior written permission.
11. Governing Law
These terms and any disputes arising from use of this website are governed by the laws of Victoria, Australia. Any legal proceedings shall be held in the relevant courts of this jurisdiction.
Shipping Policy
We aim to dispatch all orders promptly while ensuring the highest standards of care, discretion, and compliance.
1. Order Processing
Orders are typically processed and dispatched within 1–2 business days (excluding weekends and public holidays). Once your order has shipped, you will receive a confirmation email with tracking details.
2. Delivery Times
We offer shipping via Australia Post Express and other trusted courier services. Estimated delivery times are:
- 1–3 business days for major metropolitan areas
- Up to 5 business days for regional or remote addresses
Please note: delivery timeframes are estimates and may vary depending on courier capacity and location.
3. Delivery Guarantee
We guarantee timely dispatch, but we do not guarantee delivery timeframes once a parcel is with the courier. We are not liable for delays, losses, or damages caused by shipping carriers.
4. Lost or Damaged Parcels
If your parcel is lost or damaged in transit, please:
- Submit a formal enquiry with the courier using your tracking number
- Contact our support team at support@reconstitution.com.au with your order number and supporting information
We will assist with investigations and provide support where possible.
5. Discreet Packaging
All orders are shipped in plain, unbranded packaging to ensure discretion. There are no labels or markings indicating the contents of your parcel.
6. Customs and Import Compliance
It is the customer’s responsibility to ensure that any items purchased are legal and permissible in their location. We are not liable for parcels delayed, returned, or seized by customs or other regulatory bodies.
7. Incorrect Address
Please double-check your shipping details at checkout. We are not responsible for parcels delivered to an incorrect or incomplete address provided during the order process.
Refund & Returns Policy
We strive to deliver the highest quality research products. However, due to the nature of our inventory, returns and refunds are limited to specific conditions outlined below.
1. Return Window
We accept returns for eligible items within 7 business days of delivery if the item is faulty, damaged, or incorrect. We do not accept returns for change of mind or incorrect ordering.
2. Eligibility Conditions
To be eligible for a return, all of the following conditions must be met:
- The product must be unused and in its original packaging
- Proof of purchase must be provided
- Clear photographic evidence of the issue must be submitted
3. Return Method & Instructions
Please email support@reconstitution.com.au with your order number and images of the issue. Our team will confirm whether a return is required and provide further return shipping instructions.
4. Refund Method & Processing Time
If your return is approved, your refund will be processed to the original payment method within 5–10 business days of receiving the returned item (if applicable). You will be notified once the refund has been issued.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received was faulty, damaged, or incorrect. We do not reimburse return shipping for change-of-mind requests or misuse.
6. Non-Refundable Items
We do not offer refunds for items that have been opened, used, mishandled, or improperly stored. We reserve the right to deny any refund if the product appears tampered with or is returned outside of our return window.
7. Research Use Only
Due to the experimental nature of our inventory, all products are sold strictly for laboratory research and development use only. We do not offer satisfaction guarantees or accept liability for how products are used after purchase.
Privacy Policy
Introduction
At Reconstitution Australia, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect the following types of information:
- Personal details such as your name, email address, shipping address, and contact number
- Payment and transaction information
- Order history and product preferences
- Website usage data via cookies and analytics tools
2. Purpose of Data Collection
We collect your information in order to:
- Process and fulfil orders
- Provide order updates and customer support
- Improve the website and enhance your user experience
- Meet our legal and regulatory obligations
3. Use of Cookies
This website uses cookies and similar technologies to improve functionality, analyse traffic, and personalise content. You may disable cookies through your browser settings if you prefer not to have them stored.
4. Disclosure of Information
We may share your personal information with third parties, such as payment processors, shipping providers, and technical service providers. These partners are contractually obligated to handle your information confidentially and securely. We do not sell, rent, or trade your personal data under any circumstances.
5. Data Storage & Security
All personal data is stored securely using industry-standard encryption and security protocols. We implement appropriate physical, technical, and organisational safeguards to prevent unauthorised access, disclosure, or misuse of your information.
6. Your Rights
You have the right to request access to your personal data, update it, or request its deletion. To exercise your rights, please contact us via email at support@reconstitution.com.au.
7. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect legal, regulatory, or operational changes. Any updates will be published on this page with a revised effective date.
8. Contact Us
If you have any questions, concerns, or feedback about this policy or our data handling practices, please email us at support@reconstitution.com.au.
